Cancellation & Refund Policy

Last updated: 3 August 2026

This policy explains how cancellations and refunds work for services booked through EBUTECH Global Hub Innovation ("EBUTECH"), on our website or in the EBUTECH app. It forms part of our Terms & Conditions.

1. Cancelling Before Work Begins — Free

You can cancel a booking free of charge at any time before the job starts. A job officially starts when the professional at your location enters your arrival code. Until that moment, there is no charge.

You can cancel:

• In the EBUTECH app, from the job screen
• On the booking tracker, using your booking code
• By contacting us directly on the details below

If a professional has already been assigned, we will let them know immediately so they do not travel to your address.

2. Cancelling After the Professional Has Arrived

If you cancel after a professional has travelled to your address but before work begins, we may charge a call-out fee to cover their time and transport. We will tell you the amount before charging it, and it is never applied automatically.

We do not charge a call-out fee where the cancellation is our fault or the professional's — for example if they arrive substantially late, arrive without the equipment needed, cannot show a valid verification code, or the job cannot safely proceed for a reason outside your control.

3. Cancelling Once Work Has Started

Once your arrival code has been validated and work is underway, cancellation is handled as a support matter rather than a button. Contact us and we will assess what has been done. You may be charged for work already completed and materials already used, but you will not be charged the full job price for work that was never carried out.

4. If We Cancel

Occasionally we may need to cancel — a professional becomes unavailable, or the job is outside what we can safely deliver. If that happens we will tell you as soon as we can and offer to reschedule or reassign. If you have already paid, you receive a full refund. You are never charged for a job we cancel.

5. Rescheduling

Rescheduling is free before work begins. Contact us or use the app and we will arrange a new time, reassigning a professional where necessary. Repeated last-minute rescheduling may be treated as a cancellation.

6. Refunds

Payment is taken only after a job is completed and the amount is agreed, so most bookings never reach a refund situation. Where a refund is due, we will process it to the original payment method.

• We aim to approve or decline a refund request within 5 business days of receiving it.
• Once approved, funds are returned via Paystack. Your bank typically credits them within 5–10 business days; the exact timing is set by your bank, not by us.
• Refunds are made to the payer. We cannot refund to a different account or person.

7. When You Can Ask for a Refund

You can request a refund if:

• You paid for a job that was never carried out
• You were charged more than the amount agreed with you
• You were charged twice for the same job
• The work was not carried out to a reasonable standard and we cannot put it right

Where work fell short, we will normally offer to put it right first — by returning to finish or correct the work at no extra cost. If that isn't possible or isn't appropriate, we will refund all or part of the amount depending on what was delivered.

8. When a Refund Will Not Apply

• Work that was completed and accepted as agreed
• Materials that were bought specifically for your job and cannot be returned
• Dissatisfaction with an outcome you were told about, and accepted, before work began
• Damage or faults not caused by the work we carried out
• Money you paid directly to an individual. If you pay a professional in cash or by transfer to a personal account, that payment is outside our system entirely — we have no record of it and cannot refund or recover it. Always pay EBUTECH through the link or account number we send you. See Payment Safety.

9. Disputes

If you disagree with a charge or a refund decision, contact us and we will review it. Tell us your booking code, what happened, and what outcome you are looking for. We aim to give a final response within 10 business days. If you remain unsatisfied, nothing in this policy limits your rights under Nigerian consumer protection law, including your right to complain to the Federal Competition and Consumer Protection Commission (FCCPC).

10. How to Request a Cancellation or Refund

The fastest route is the EBUTECH app or the booking tracker. Otherwise contact us with your booking code:

Email: ebutechglobalhubinnovation@gmail.com
Phone: +234 816 012 5533
Address: Port Harcourt, Rivers State, Nigeria