Our assistant answers first, and a person from our team is a tap away. We usually reply within an hour.
No answer matches that yet.
Ask EBUTECHOpen Store, pick a product and tap Add to basket. Then Check out, add where it goes, and pay. Your order appears in My orders straight away.
Each product page shows its delivery time and fee before you pay. Once your order ships, its page shows who is delivering it and a tracking number.
Open Account, then My orders, then the order. Progress shows every step: placed, paid, being packed, on its way and delivered, with the time of each.
An unpaid order can be cancelled from its page. Once it is paid, message us here and a team member will help.
Yes. The warranty for each product is on its page, and it is repaired by EBUTECH. If something is wrong with yours, message us here with your order number.
Every payment goes to EBUTECH, never to a person. Pay on the booking or the order page by card, by bank transfer to the EBUTECH account shown there, or from your EBUPAY balance.
No, and nobody should ask you to. EBUTECH collects every payment and pays the professional afterwards. If anyone asks you to pay them personally, tell us here.
You pay when the work is done. You see the service fee, any materials and the EBUTECH platform fee, and the total, on your booking before you pay anything.
On the booking, once the payment is confirmed. It has a receipt number that never changes.
Your EBUTECH balance. Add money once, then pay for jobs and store orders in a tap with your 4-digit payment PIN.
Open EBUPAY and tap Add money. Choose an amount and pay by card or transfer. The balance updates once the payment is confirmed.
Settings, then Payment settings, then Forgot your PIN. We email you a code to set a new one. Never share your PIN with anyone, including someone who says they are from EBUTECH.
Tap Book a service on Home, choose what you need, say where and when, and send it. EBUTECH assigns a verified professional who is available, close by and rated for that work.
Usually within a few hours in working hours. You get a notification, and their name, photo and rating appear on your booking.
Yes, from the booking, until the professional starts work.
Yes. On a finished booking, tap Book them again. If they are busy that day, we tell you before sending someone else.
A 6-digit code we give you, not the professional. Work starts officially when you give it to the person at your door, so nobody can claim a job they did not do.
A job chat closes four hours after the work is completed. It stays readable in EBUCHAT. For anything after that, message us here.
Yes. It decides who we send next time, for you and for everyone else. Flags for asking for direct payment or rudeness are checked by a person.
Yes, once you set one in Settings, then Set a password. Accounts made with Google have no password until you set one.
Account, then Personal details. Use your real name, as your bank shows it, so payments and refunds match.
Settings, then Notification settings. You can switch off offers and keep the ones about your own jobs and orders.
At the bottom of the Account screen. It is permanent and removes your bookings and addresses with it.
Every professional has an EBUTECH ID, shown on your booking while they travel and at your door. Ask to see theirs. If it does not match, do not let them in, and tell us here.
Do not pay. EBUTECH never asks for payment by text, call or a personal account, and never asks for your password or PIN. Tell us here and we will deal with it.
EBUTECH never asks for your card details, PIN or password, and never asks you to pay a professional directly. See Payment Safety.
